Reporting

For our back office system (automated accounting and MIS system) we utilize TRAMS. This system coordinates billing with applicable reservation and ticket data, and it is capable of producing a variety of detailed reports by capturing hundreds of elements of a passenger's reservation record in Sabre, the industry’s leading global distribution service and to date, our GDS system. As a result of this extensive data capture and in accordance with an agency’s requirements, we can produce numerous reports including but not limited to the following:

• Pre and Post-trip

• Travel Booking Analysis (e.g. air, hotel, car, other)

• Policy Compliance

• Exceptions and Fare Basis

• Top Travel Destinations/Markets/Vendors

• Reconciliation Reports

• Unused tickets

• Class of Service (e.g., first class - required by travel regulations)

• Other standard commercial and custom reports as requested)

• Refund Reports shall include the following; last name, first name, charge card account #, carrier, original ticket #, credit ticket number and travel authorization number that is used to identify and employee’s office

• Airline City Pair Report (CCP) TRAMS also allow manual alteration of data contained in the ticketing file as well as the charge card vendors billing file.  Specifically the system allows the adjustment of the dollar values of both debit and credit transaction based upon the dollar values reflected on travel documents retained by us. Currently under contract with the GSA, we are in compliance with all reporting requirements under our present task orders. Reports will be emailed to the designated ordering officer each month within 15 calendar days of the close of billing cycle. All reports must contain the travel authorization number that is used to identify an employee’s office.