FREE
Services Included with Premium Service Package
With every Premium Service Membership, the
following services are included FREE of charge
|
| SERVICE |
SERVICE
DESCRIPTION |
COST |
Schedule
Change Notification |
Notification
and rebooking due to airline schedule changes. No additional
transaction fee will be imposed when tickets are reissued
due to involuntary changes to the itinerary. |
n/c |
| Quick
Change Service |
With
Lorraine Travel's Quick Change service, travelers may make
voluntary changes to flights (not destinations) without incurring
additional transaction fees once travel has begun. Travelers
who may have an emergency or just want to take an earlier
flight home may make changes without incurring additional
transaction fees. |
n/c |
Enhanced
Seat Assignments |
Enhanced
seat assignments - Lorraine Travel's automated systems continually
monitor each reservation for securing or improving seat assignments
based upon traveler preference. Reservations are monitored
up until time of departure and travelers are notified of seat
upgrades. |
n/c |
| Priority
Waitlist Service |
Priority
waitlist service - Lorraine Travel's automated systems continually
monitor reservations with requests for sold out flights in
order to secure lower fares or preferred flight times. Travelers
are notified of clearance of desired flights by their personal
travel representative(s). |
n/c |
Wireless
Itinerary Updates |
Travelers
can receive itinerary updates through their web-enabled mobile
phone or PDA device, alerting them to current flight status
information, weather delays and gate assignments while traveling. |
n/c |
| Government
Travel Specialists |
Expert
travel arrangements are handled by a team of Government travel
specialists, with designated account representatives assigned
to each Federal Agency. |
n/c |
Frequent
Flyer Services |
Lorraine
Travel provides assistance with frequent flyer redemption,
including confirming award reservations or securing upgrades. |
n/c |
| $200,000
Flight Insurance |
$200,000
flight insurance is included with each airline ticket. |
n/c |
Automated
Invoice and Refund System |
With
online access to AIRS, Automated Invoice & Refund System,
travelers can easily obtain copies of their ticket receipts
and check the status of a refund request. |
n/c |
| Instant
Documentation |
Instant
documentation is provided to the traveler with email or fax
itineraries transmitted at the time of reservations and at
the time of ticketing. |
n/c |
Electronic
Ticket Tracking |
Electronic
ticket tracking ensures prompt refund of unused tickets. |
n/c |
| 24-Hour
LeMans Service |
24
Hour Lemans assistance program is provided to travelers experiencing
delays, flight cancellations, hotel overbooking, or simply
needing to change a flight. Named after the famous French
road race, 24 Hour Lemans specialists are trained in problem
solving to get travelers "back on the road" quickly.
Unlike many emergency assistance centers that are outsourced,
the 24 hour Lemans team is staffed with Lorraine Travel's
own personnel, serving only Lorraine Travel customers. |
n/c |
Complete
Lodging Services |
Lorraine
Travel provides complete lodging services, including access
to GSA's Federal Premier Lodging Program properties; hotel
properties that meet FEMA fire safety requirements; lodging
searches by address; customized reference points to provide
instant mapping of hotel properties in relation to travelers'
place of business; and documentation of per diem allowance
for lodging. |
n/c |
| NUSA
Lodging Program |
Lorraine
Travel maintains a specialized government hotel program that
has been tailored to the requirements of our government clients.
These include hotel properties that are location specific,
i.e. near U. S. Courthouses and other Federal installations. |
n/c |
Rental
Car Reservations |
Rental
car reservations when made in conjunction with airline or
rail reservations are included as part of Transaction A. We
will reserve rental cars at government rates, quoting the
lowest on-airport rate as well as lowest off-airport rate
offered. |
n/c |
| Profile
Updates |
Profiles
are built to the specifications of the travelers, with frequent
updates accomplished by the personal travel representative
or available to travelers online. |
n/c |
Post
Travel Services |
Post
travel services include assistance with refunds, adjustments
from travel suppliers, credit card reconciliation on centrally
billed accounts, record keeping (2 years) invoices and flight
itineraries, lost ticket applications. |
n/c |
| TDD |
TDD
hearing impaired assistance calls accepted. |
n/c |
| 377
Alhambra Circle, Coral Gables, FL 33134