Service

Compliant Travel Policy
 
All travel guidelines and policies established under the Federal travel process will be closely observed. Compliance with laws unique to government contracts, including but not limited to the following, will be adhered to under our general service standards:
 
• City-Pair Program, a procurement program designed for air passenger transportation services

• Fly America Act, which requires Federal travelers to use a U.S. flag air carrier service for all air travel funded by the government (certain exceptions may apply).

• Lowest Available Fare except for the constraints of the airline contract program and the Fly America Act.  If reservations made by the Contractor are not at the lowest available rate allowed, at the time of ticketing, Lorraine Travel shall refund the difference to the Agency.

• Restricted use of Premium Class Service in accordance with Federal Travel Regulations. It should be noted that we will not issue premium class tickets unless we have received a signed or otherwise properly authenticated travel order specifically authorizing that class of service

• Processing and confirming lodging reservations and lowest available rates in accordance the Federal Premier Lodging Program (FPLP) and also with all acts such as the Hotel/Motel Fire Safety Act of 1990.

• Car reservations provided at the lowest available rates including corporate and/or negotiated discounted rates and from vendors participating in the Surface Deployment & Distribution Command (SDDC / formerly MTMC) Government Car Rental Agreement. (Exceptions apply to OCONUS travelers)

• When arranging international travel we will, when prompted, advise passengers of necessary health precautions and requirements, foreign currency exchange rates, excess baggage requirements and passport/visa requirements. 

• We will advise passengers of maximum per diem allowances for travel in foreign areas under the Joint Federal Travel Regulations (JFTR) for military members and of the Joint Travel Regulations (JTR) for civilians.


Travel Policy Compliance
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     |    377 Alhambra Circle, Coral Gables, FL 33134